GRIEVANCE  

If you have a grievance with an intake person, a conflict coach, mediator, consultant, arbitrator, an employee of Peacemaker Ministries, and/or an independent contractor of Peacemaker Ministries. Peacemaker Ministries takes these grievance allegations very seriously. All allegations will need to be put in writing using the grievance form.

Scriptural Foundation

15 “If your brother sins, go and show him his fault in private; if he listens to you, you have won your brother. 16 “But if he does not listen to you, take one or two more with you, so that BY THE MOUTH OF TWO OR THREE WITNESSES EVERY FACT MAY BE CONFIRMED. 17 “If he refuses to listen to them, tell it to the church; and if he refuses to listen even to the church, let him be to you as a Gentile and a tax collector. 18 “Truly I say to you, whatever you bind on earth shall have been bound in heaven; and whatever you loose on earth shall have been loosed in heaven. 19 “Again I say to you, that if two of you agree on earth about anything that they may ask, it shall be done for them by My Father who is in heaven. Matthew 18:15–19 (NASB95)

23 “Therefore if you are presenting your offering at the altar, and there remember that your brother has something against you, 24 leave your offering there before the altar and go; first be reconciled to your brother, and then come and present your offering. Matthew 5:23–24 (NASB95)

1 Brethren, even if anyone is caught in any trespass, you who are spiritual, restore such a one in a spirit of gentleness; each one looking to yourself, so that you too will not be tempted. Galatians 6:1 (NASB95)

Peacemaker Ministries Grievance Process

Step #1 (Private and Direct): 

Go Directly to the person you have a grievance with and try to reconcile your differences between the two of you. (If abuse is involved in this grievance skip step #1)

Step #2 (Help From Peacemaker Staff): 

Contact Peacemaker Ministries at 1-800-711-7118.

Note: They will ask you to put in writing your grievance before proceeding.

(If the problem is with a Peacemaker Staff Member and you do not feel comfortable using Peacemaker Ministries Staff Please Go to Step #3)

Step #3 (Help From Peacemaker Board): 

Contact Peacemaker Ministries’ Board Chair.

www.peacemakerministries.org

Note: The Peacemaker Board Chair will ask you to put in writing your grievance.

GRIEVANCE FORM

Date Form Was Completed: _____________________ Date Form Was Submitted: _____________________

Person To Whom the Form Was Submitted: ____________________________________________________________

Form of Submission (Email, hard copy, mail, etc.) ________________________________________________________

Information of person making the grievance

Name: ___________________________________________________________________

Phone Number: ___________________________ Email: ______________________________________________

Mailing Address: ____________________________________________________________________________________

Information of person who caused the grievance: (One Person per form)

Name: _______________________________________________________

Phone Number: ___________________________ Email: ______________________________________________

Mailing Address: __________________________________________________________________________________

Have you tried talking directly to the person with whom you have a grievance toward?

 YES: _____________     NO: _____________

If no, please explain. Use additional paper if needed.

Grievance Details: 

Date(s): ___________________________ Date(s): ___________________________

Please check identify what type of grievance you experienced.

Process: _________ Personal: _________ Outcome: ________ Relational: _________ Professional: _________

What happened? Use additional paper if needed.

Witnesses of grievance: Use additional paper if needed.

Name: _______________________________________________________

Phone Number: ___________________________ Email: ______________________________________________ 

Name: _______________________________________________________

Phone Number: ___________________________ Email: ______________________________________________

What is your desired outcome? Use additional paper if needed.